Your progress is synced to your account. If you recently reinstalled the app or switched devices, make sure you're logged in with the same email. You can also try "Force sync" in My Account. If data is still missing, describe what's missing below.

Changing your email is not currently available in the app. If you need to use a different email, we recommend creating a new account with your new email address.

To Delete your account, navigate to My account tab on the right then under my profile > My account then on Delete account. select Yes, delete permanently on the warning. 

All payments are processed by Google Play or the App Store — not by Ema directly. To request a refund, go to your purchase history in the Play Store or App Store and select "Request a refund". If you need further help, describe your situation below.

Try closing and reopening the app. If the issue persists, make sure you're logged in with the same account you used to subscribe. If it still doesn't work, describe the issue below.

"You can cancel directly from the Play Store (Android) or Settings > Subscriptions (iPhone). If you still need help, describe your issue below."